Ask for clear
 

This website (www.askforclear.co.uk) (the “Website”) is controlled and operated by Novartis Pharmaceuticals UK Limited (referred to in this Cookies and Privacy Policy (the “Policy”) as “Novartis”, “we”, “us” or “our”). Novartis is a limited liability company registered in England and Wales, with company registration number 00119006. Our registered office address is 200 Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SR.

This Policy describes the ways in which we collect, hold and use information about individual persons who visit this Website. By using this Website, you consent to the collection and use of information as set forth in this Policy. You also acknowledge that we may periodically change, modify, add to, remove from or otherwise update this Policy at our discretion, without prior notification to you and that such changes shall have effect immediately upon posting to the Website and your continued browsing, or other use of the Website, shall constitute your agreement to the Policy.

We will always handle your Personal Data (as defined below) in accordance with the Policy that was in effect at the time of collection. We will post changes to our Policy on this page so that you are fully informed regarding the types of information which we are gathering, how we use it and under what circumstances it may be disclosed.

Personal Data

The term "Personal Data", as used in this Policy, refers to information that can be used to identify you such as your name, birth date, e-mail address, mailing address or telephone number.

We collect Personal Data through this Website, when you give us information about yourself by filling in a registration form to access certain services provided by the Website (such as new content alerts or ability to make postings to the Website). We may also collect Personal Data should you communicate with us by sending an email to uk.privacy@novartis.com. The Personal Data which we collect may include without limitation your name, email address, address and telephone number.

How we will use your Personal Data

We will use your Personal Data to:

1. provide you with the services that we offer through this Website;
2. notify you about changes such as changes to the services provided through this Website;
3. deal with any queries or complaints that we may receive from you;
4. follow up with you in relation to any adverse drug reactions which you may notify us about;
5. moderate any user generated content which you may submit to us for posting on the Website.

Disclosure of your Personal Data

We will not share your Personal Data with any third parties except as set out below. We will share your Personal Data with:

1. third parties in the event that we are under a duty to disclose or share your Personal Data to comply with any legal obligation or to support any legal or criminal investigation;
2. other Novartis group companies that agree to treat it in accordance with this Policy;
3. a buyer, assignee or transferee if the Novartis business and/ or this Website and the Personal Data connected with the Website are sold, assigned or transferred; and
4. our suppliers and sub-contractors for processing in accordance with the purpose(s) for which the data was originally collected or for the purposes of website hosting and maintenance, evaluating the usefulness of this Website, data management or technical support.

Right of access, correction and objection

Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to-date for the purpose(s) for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this Policy or our compliance with law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at uk.privacy@novartis.com. If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete plus a proper identification of yourself. Requests to delete Personal Data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Where we store your Personal Data

The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees operating outside the EEA who work for us or for one of our suppliers. By submitting your Personal Data, you agree to this transfer, storing and processing.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Retention of Personal Data

Your Personal Data will be stored by Novartis until such time as you may decide to de-register as a user of the Website or the Website is deactivated. In either event, Novartis shall delete your Personal Data as soon as is reasonably practicable following de-registration of your account or deactivation of the Website (as applicable).

Cookies and internet tags

In order to access and use this Website, you must have agreed to receive cookies.

What are cookies?

Cookies are small text files that are placed on your computer (or other web-accessing devices) by our Website. These cookies allow us to distinguish you from other users of our Website, thereby helping us to provide you with an enhanced experience when you browse our Website and improve our Website.

The types of cookies we use and why we use them

We use cookies on this Website to:

1. direct you to the relevant sections on the Website;
2. ensure the Website delivers a consistent look across different browsers and devices;
3. enable complex areas of the Website to function; and
4. track anonymised, aggregated statistics about visits to the Website to help us improve Website performance.

In doing this, we may install cookies that collect the domain name of the user, the internet service provider, the operating system and the date and time of access.

The table below explains the generic types of cookies we use and their purposes. We only use first party cookies.

Cookies typePurpose
First party cookiesCookies set by the website being visited by the user (the website displayed in the URL window). Session cookies Cookies that expire at the end of a browser session (starting with the time when a user opens the browser window, and finishing when the user exits the browser).
Persistent cookiesCookies that “persist” in the device after the end of a browser session and therefore can allow the preferences or actions of the user to be remembered when the site is revisited.

 

Using your browser settings to control and delete cookies

Most web browsers allow control of most cookies through the browser settings. You can set your browser to notify you when you receive a cookie - this will enable you to decide whether or not you want to accept it. However, if you do not accept a cookie, you may not be able to use all functionality of your browser software.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org

Internet tags

Occasionally, we may use internet tags (also known as web-beacons, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this Website and may deploy these tags/cookies through a web analytical service partner which may be located, and store the respective information (including your IP-address), in a foreign country. These tags/cookies are placed on different pages of this Website. We use this technology to measure the user’s responses to our sites (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this Website.

Our third party partners, hosting service provider and/or the web analytical service partner may collect data about your use of this Website because of these anonymised internet tags/cookies, and may compose reports regarding the Website’s activity for us and may provide further services which are related to the use of the Website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf.

If you would like more information about web tags and cookies associated with online advertising or to opt out of third party collection of this information, please visit the Network Advertising Initiative website at http://www.networkadvertising.org

Links to other websites

This Policy applies only to this Website, and not to websites owned by third parties. We may provide links to other websites which may be of interest to users. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Policy is not intended to be applicable to any other linked site.

Contact us

If you have any queries or complaints about our compliance with this Policy, or if you would like to make any recommendations or comments to improve the quality of our Policy, please email us at uk.privacy@novartis.com.

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PSO17-C014i September 2017